RETURN POLICY

Customer's Right of Withdrawal

19. Pursuant to art. 64 of Legislative Decree no. 206/2005, the Customer who has the status of consumer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, in the terms and in the manner indicated in the following articles.

If the terms and conditions prescribed for the exercise of the right of withdrawal, as specified in this paragraph and in the following articles, are not respected, the customer will not be entitled to reimbursement of the sums already paid to JEUNESSE; however, the customer may obtain the products in the state in which they were returned to JEUNESSE at his own expense. Otherwise, JEUNESSE is entitled to keep the products in addition to the amounts already paid for their purchase. After 3 months from the date on which the garments are made available to the Customer for possible collection, the garments will be destroyed or in any case destined for disposal without any further communication or request for consent to the Customer.

20. To exercise the right of withdrawal referred to in Article 19 above, the Customer must send JEUNESSE a notice to this effect, within 14 working days from the date of receipt of the Products with respect to which the right of withdrawal is exercised. Such communication may be sent through the management of returns in your reserved area of the site and MUST be received by us within the aforementioned period of 14 working days from the date of receipt of the ordered Products.

21. Once the aforementioned notice of withdrawal has been received, the Customer will be promptly informed of instructions on how to return it, assigning a unique RMA (Return Merchandise Authorization) code for the return of the Product (s), which must be carried out strictly with the packaging initially used for delivery, to the address and with the courier specified in the RMA. For the purpose of acceptance of the withdrawal by JEUNESSE, the Customer must print and attach to the shipment the acceptance document of the unique RMA return code previously received by JEUNESSE. The returned Product must reach JEUNESSE within 10 days from the date of receipt by the Customer of the RMA authorization notice sent by JEUNESSE. For this purpose, the date of delivery to the post office or to the freight forwarder shall apply.

22. The Product purchased must be returned intact, not used, washed or otherwise altered, complete with all its parts, equipped with the related control tag or any disposable seals and in the original packaging (including original packaging and boxes, and any accessory material, such as, for example, dust bags, hangers and clothes covers) as originally sealed by the manufacturer. To limit damage to the original packaging of the Product, it is recommended to insert it inside the box with which the goods were initially shipped, on which to affix the label provided by JEUNESSE bearing the RMA number (return authorization code); it is imperative to avoid in all cases the affixing of labels or adhesive tapes directly on the original packaging of the product.

23. The return shall be at the expense of the customer. Furthermore, the costs of delivery to the Customer and any other ancillary costs and/or taxes and/or customs charges highlighted at the time of placing the order will not be reimbursed. The shipment, until the certificate of receipt in the JEUNESSE warehouse, is under the complete and total responsibility of the Customer.

24. The right of withdrawal applies exclusively to the Product purchased in its entirety; therefore, it is not possible to exercise withdrawal only on one or more parts of the Product purchased. In the case of orders including several Products, it will be possible to exercise the withdrawal in relation to one or more Products of the order, specifying the description of the Products that you intend to return, in the notice of withdrawal, pursuant to the previous article 20.

In the event of damage to the Product during transport, JEUNESSE will notify the Customer of the occurrence (within 3 working days of receipt of the Product in its warehouses), to allow them to promptly file a complaint against the courier or carrier and obtain a refund of the value of the Product (if insured); in this case, the Product will be made available to the Customer for its return, at the same time cancelling the withdrawal request.

JEUNESSE is not liable in any way for damage or theft/loss of the Products.

Upon arrival at JEUNESSE warehouses, the Product will be examined for any damage or tampering not resulting from transport. If the labels and/or tags of the Product (s) (both those sewn to the product and those usually removed before using the product (s) themselves), the packaging and/or the original packaging (including any other accessory packaging material) are ruined, JEUNESSE will withhold from the refund due a percentage, in any case not exceeding 10% of the value of the Product itself, as a contribution to the restoration costs.

25. Without prejudice to the shipping costs, taxes and any customs charges incurred for the delivery of purchased products and any recovery costs withheld as a contribution to the restoration of damaged products to the original packaging, JEUNESSE will reimburse the Customer the amount already paid for the purchase of the Product in the shortest possible time, in any case within 10 working days from the date of its return to JEUNESSE warehouses. In the case of payment made by credit card, the refund will be made through transfer of the amount charged to the credit card or by bank transfer. In the latter case, the Customer will be responsible for promptly providing the bank details to which the refund will be addressed (Cod. ABI - cab - IBAN - Bank account number and supporting bank of the invoice holder).

If the product recipient indicated on the order form does not match the person who made payment for the amounts due for their purchase, JEUNESSE will make the refund – in the event that the right of withdrawal is exercised – to the person who made payment.

The actual time for crediting or returning the amounts paid for the purchase of the products depends on the payment methods used:

- purchase by credit/debit card: the refund time depends on the credit/ debit card, but normally takes place within two bank statements

- purchase by bank transfer: the refund is made to the current account from which the transfer was made

- purchase via PayPal: the refund is made to the PayPal account and is immediately visible from the moment JEUNESSE accepts the return. The actual refund to your credit card on your PayPal account ultimately depends on the company that issued your credit card, but it usually happens within 30 days.

26. The Customer loses the possibility of exercising the right of withdrawal, due to lack of the essential condition of integrity of the Product (packaging and/or its content), in cases where JEUNESSE ascertains:

- even partial use of the Product and any accessories;

- lack of external packaging and/or original interior packaging;

- If any components of the product are missing;

- the absence of the control tag attached to the Product or other disposable seals;

- the product has been damaged by causes not linked to shipping.

In such cases, the Products will remain in storage at the JEUNESSE warehouse at the Customer's disposal for collection at their expense.